Role
Product Designer — responsible for accessibility, interaction patterns, and the appointment-booking flow.
Product Design · 2023
North — Patient Portal
Client — North Health
Designed an accessible patient portal for booking, records, and messaging — meeting WCAG AA while keeping the interface warm and unclinical.
The work
Process
Audited the legacy portal against WCAG AA, rebuilt color and typography for contrast, and prototyped a booking flow tested with older adults and screen-reader users.
Outcome
Achieved WCAG AA compliance across core flows and cut average booking time significantly in tests with the target audience.
Want to work together?
I take on a small number of projects at a time. Let’s see if it’s a fit.